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Information for Guests

Guests FAQ

Frequently asked questions.


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Guests FAQ

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  • When do I receive the hosts contact info?

    Once a reservation has been made a confirmation email is sent to the host and the guest containing the contact details of both parties.


  • Any hidden costs?

    Absolutely not!

    Unless explicitly stated, there are no extra taxes, admin fees, check-in fees etc.

    Unlike many accommodation rental websites, the price we quote you is the total and inclusive price for the period that you are renting. 


  • Can I call the other person?

    Not until a reservation has been made. If you wish to call the other person please email (bookings@edlets.com) or call us +44 131 510 0020 we will contact the other..

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  • How can I get Edlets.com to call me?

    You can email (bookings@edlets.com) with the number you would like us to call you on and we will call you back wherever you are.

     

  • How do I ask a host a question?

    You can send a message to the host by clicking on the send message button or link within the enquiry email, if you need a quicker answer you can call +44 131 510 0020 or email bookings@edlets.com


  • How do I book?

    To book please click on the confirm link within the offer email or call or call +44 131 510 0020 with your credit or debit card details. You will be asked to pay the first part of the payment to make the reservation. You will be sent a confirmation email.


  • How do I contact Edlets.com?

    You can email (bookings@edlets.com) or call +44 131 510 0020


  • How do I find out the price of accommodation?

    Send a general enquiry to tell us what you are looking for, you will then receive email quotations from hosts that have available accommodation that matches your requirements. You can also send specific enquiries to properties that you like and the host should email you back with the rate for the dates you require.


  • How do I get more help?

    If you can't find the answer to your question please call +44 131 510 0020 or email bookings@edlets.com


  • How do I pay?

    You will be asked to pay the first part of the payment to Edlets.com to make the reservation.

    Please click on the confirm link within the offer email or call or call +44 131 510 0020 with your credit or debit card details.

    You should pay the remaining balance to the host as per the hosts payment terms, if you are not sure what these are please send a message to..

    (Read more)
  • How to I decline a hosts offer?

    You can click the decline button on the enquiry email, this will tell the host that you do not wish to accept the offer they have sent you. When you make a reservation all other hosts that have sent you an offer will be notified and will no longer be able to send you a message.


  • What do I do after I have made a reservation?

    You should contact the host after you have made a reservation to discuss paying the balance, picking up the keys and the arrival procedure.


  • What do I do if I need to cancel a booking?

    You should contact Edlets.com and the host straight away.

    Please read our terms and conditions for more info.

  • What do I do if I need to change my dates?

    You can email (bookings@edlets.com) or call +44 131 510 0020 with your new dates.


  • What do I do if the host makes me an offer that is above my budget?

    You can send a message to the host to ask if they would be willing to reduce the rate, you can also contact Edlets by calling +44 131 510 0020 or email bookings@edlets.com


  • What if I need help during my stay?

    You can contact Edlets (bookings@edlets.com) or call +44 131 510 0020 during working hours if your host is unable to solve your problem. We have an office in Edinburgh city centre and our team live in Edinburgh so we should be able to help you.


  • What type of cards do you accept?

    We accept all major credit cards including Visa and Mastercard but not American Express


  • Why do you not charge a credit card fee?

    Edlets do not charge credit card fees because we choose to pay the fees for you.




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